STP is committed to the requirements of the BS EN 15038 translation services standard. All translation work carried out comprises translation and revision if agreed at the start of the project or by prior arrangement.

Project Management in brief

Documented, structured project management procedures ensure that:

• the client’s needs are assessed and enquiries are dealt with as quickly as
  possible
• all materials and instructions are handled and stored correctly
• correspondence between the client, project manager and translator(s)/reviser(s) runs smoothly
• projects are completed within the agreed time frame.

Translator Selection in brief

Documented translator selection, the storing of translator data and feedback on work completed, along with on-going training and encouraging continuing professional development, ensure the high professional standard of both internal and external translators and revisers. Translators and revisers are selected based on their formal academic/vocational qualifications and professional experience. As a guideline, recommendations from the translation standard BS EN 15038 are used, whereby the necessary translating, linguistic, textual, research, cultural and technical competences can be achieved through one or more of the following:
 

• a recognised higher degree in translation (or degree-level studies)
• equivalent qualification in any other subject and two years of translation experience
• at least five years of translation experience

“Best practice” Translation Workflows in brief

Documented translation workflows, excellent technical and linguistic resources and constant support from project managers and linguistically qualified peers ensure that translators and revisers can carry out their tasks to the best of their ability.

Client Feedback

Client feedback is always taken seriously and necessary action to rectify any problems in delivered translation work is taken immediately. Any complaints from clients are dealt with promptly and efficiently according to STP’s client complaints procedure. An annual client satisfaction survey is conducted among key clients, and all suggested areas of improvement are considered and changes implemented as far as possible.

Bureau Veritas has awarded STP certification to the BS EN 15038 translation services standard which sets out the requirements for the provision of quality services by translation service providers. Please click here to see our certificate . The standard charts the best practice processes involved in providing a translation service from commissioning, translation, revision, project management and quality control to delivery.

To meet the requirements of the standard and our own quality objectives, STP operates a quality management system that consists of documented procedures for the successful planning, realisation and monitoring of all translation projects, as well as detailed project management and linguist selection procedures.